Professional and Personal Informatics
The Professional and Personal Informatics specialty has a very broad scope and is immersed in practically all areas. It requires a technician familiar with an environment that has great expansion and with the ability to adapt to continuous and vertiginous changes.
The Professional and Personal Computer Technician is trained to assist the user of computer products and services by providing installation, training, systematization, primary maintenance services, resolution of problems derived from the operation, and support for the contracting of computer products or services, developing the activities described in their professional profile and being able to act as a link between the specialist or expert in the subject, product or service and the end user.
His professional activities cover the following areas:
“Facilitate user operations ”, helping to organize their files and giving support to solve problems that usually arise and that, due to lack of time or knowledge, are out of their reach. Train and advise the user in the operation and use of the functionality of the equipment and programs and ways to eliminate operational problems.
“Maintain the integrity of the user's local data, “protecting them by means of preventive protection of the same, carry out anti-virus actions, including repairs of affected files. Ensure the efficiency of your access through its physical and logical reorganization.
“Install and start up components or systems, equipment and networks ”, by delivering new versions or expanding capacities, reviewing configurations and solving emerging problems from the integration of new components with existing ones.
“Maintain low complexity equipment and systems or components thereof "It covers, among others, the diagnosis of failures and preventive or primary maintenance of logical physical components of computing and communication.
"Optimize the user's computing environment", develop programs, or adapt and complement their functionalities, using the tools made available to users by the developers of the systems.
"Advise and support in the purchase and sale of computer products or services." Team building. To do this, it carries out the requirements survey, product identification, location of supply sources, price comparison, budgets and technical specifications.
"Self-manage their activities", those of their sector within the organization, or their own undertaking, for which they plan the use of time, administer activities, carry out training and training actions to stay updated regarding the state of the art in their profession and maintain records of actions according to their scope of performance.
This technician works in close relationship with the user, usually working individually, without direct supervision and his performances are dedicated not only to installing equipment, software and components of computer systems and networks, but also to solving relatively operational problems. specific, both hardware and connectivity and software, which are usually presented to the user in the field of professional and personal computing.
With reference to the latter, it is of paramount importance that the technician be able to diagnose possible failures that affect the user's operation or the operation of the Hardware or software that he is installing, which in many cases may be due to limitations, incompatibilities or system configuration problems, within a time that is acceptable to the user and without affecting their data, programs or operations.
see: Curricular Design